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InterCall is a division of West Corporation and is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and governments. InterCall employs more than 400 direct sales representatives who are located in North America and use Salesforce.com as their CRM platform.
Prior to adopting Sertifi’s eSignature solution, the company faxed or mailed contracts to customers via FedEx and waited for customers to sign and return contracts via mail or fax. Contracts took three to 10 days to be signed, countersigned and completed.
Sertifi provided InterCall with Sertifi eSign, a pre-built integration that enables organizations to improve the sales delivery, execution and tracking process in real-time from within Salesforce.com. Contracts are sent directly from the opportunity inside Salesforce.com, where managers and sales reps can view when the contract has been received, signed and countersigned.
Switching to this solution reduced the length of time it takes InterCall sales representatives to get a contract signed by almost 50 percent. The company estimates that Sertifi’s electronic signature solution saves about $9,000 per month in paper and FedEx shipping costs!
Sertifi is the leading on-demand platform for sending, e-signing, and tracking business agreements electronically.
Sertifi ‘s rapidly growing customer base includes leading companies such as Careerbuilder, Ascensus, Microsoft, U.S Air Force, Intercall, Tribune Company, Autobytel, Protection One, MedAssets, and many other industry leaders across a variety of markets!