The Sertifi Blog

Chargebacks are inevitable in the hospitality industry. Knowing what evidence to collect to defend your business and act quickly is key. Here’s everything you need to successfully prepare your chargeback defense.

If you’re already accepting bank payments by sending out wiring instructions, you should still consider ACH to better meet your customers’ varying needs and preferences. Read on to better understand the benefits ACH can offer you and your customers.

Even if you know what an authorization form is, read on to make sure you're not leaving gaps in your process that could cost you revenue and time. A proper form template can help you detect fraud, reduce chargebacks, and avoid PCI noncompliance fees.

ITB Berlin 2024: An event that re-energized the travel industry using innovation and diversity – and Sertifi was there to experience it first-hand. Check out our recap of the world’s leading travel tradeshow to get a taste of what went down and what is to come for travel professionals. 

ACH payments are taking the stage for Sertifi payments customers as an easy way to save thousands of dollars monthly. Check out our ACH demo video series to learn more.

Many members of the Sertifi team have been in hospitality long before joining – so they understand first-hand the challenges and opportunities our community faces. Sometimes gaining momentum behind growing group event sales can be tricky. We chatted with some of the team to get their best tips for creatively generating new business.

If you haven’t yet incorporated AI into your fraud detection system, it may be time to consider it as a replacement for inefficient, error-prone processes that are probably resulting in too many chargebacks and costing you too much of your revenue. Read on to learn the benefits and how easy it is to get started.

In a recent hospitality survey, 76% of respondents reported enhancing data security as a top initiative. Rightfully so: with the most recent attacks on a large hospitality business resulting in billions of lost revenue, hoteliers should be scrutinizing their security practices. Sertifi's VP of security and compliance digs into what makes hotels uniquely vulnerable and ways to protect information.

The state of technology in the hospitality industry is forever evolving. Backed by the latest research on hospitality technology, this post illustrates the current tech-related trends and habits hoteliers are employing to enhance operations and create seamless experiences.

This Valentine’s Day, we sat down with the heart and soul of Sertifi, customer success manager, Peter Laspas, to capture his favorite customer moments.

There are several ways a hotel can capture payments when a guest isn’t physically present, but that doesn’t mean they’re all good ways to do it. Merchant-Initiated Transactions (MITs) not only cost you more to process; they’re also extremely difficult to defend in the case of chargebacks. Read on to learn why.

Debating if ACH payments are right for you? Read on to better understand your options and how ACH can help you reduce your overall payment costs.