Holiday huntLooking for a new job to kick off 2015? We’re on a hunt to find an entry-level customer support specialist to join our team in downtown Chicago.

This full-time position is an excellent opportunity for a technical product support professional with the drive to learn and grow in a team-oriented atmosphere. Our office is located in the River North area.

Apply now on Built In Chicago or email your resume and cover letter to We look forward to receiving your application. Happy holidays!

Job Responsibilities:

  • Responding to customer support tickets, calls, and emails in a professional and prompt manner
  • Identifying, troubleshooting, resolving customer system issues
  • Prioritizing tickets to resolve complex support issues
  • Escalating tickets to appropriate Account Management team based on severity
  • Establishing high level of personal credibility and building strong relationships
  • Providing updates, status, and completion information to management
  • Maintaining high customer satisfaction
  • Fully logging and accurately documenting each customer issues and resolution
  • Diagnose and resolve customer issues while educating customers on resolutions
  • Completing other duties and responsibilities as assigned
  • Assisting in the QA process of new releases of the software


  • Strong interpersonal and communication skills
  • Exceptional verbal and written skills, including proper phone etiquette
  • Self-driven and motivated individual

Desired Skills:

  • Degree in IT/Computer Science/or Equivalent
  • Experience with
  • Experience with Adobe Acrobat Pro
  • Experience with MS Office
  • Experience with support ticketing systems (example: FogBugz,, Zendesk)

About Us

Sertifi helps organizations accelerate the last mile of the sales process by providing an integrated solution to send agreements, collect eSignatures, and capture PCI compliant payments. The closing solution allows sales teams to securely close deals and capture revenue faster, while delighting customers with a more convenient way to sign agreements and pay for products or services.

Sertifi is redefining the sales process by delivering innovative solutions that speed close times, reduce costs, increase security and compliance, and offer an easier way for people to conduct business with one another. Leading organizations worldwide including Pitney Bowes, Dolce & Resorts, Ritz-Carlton, CareerBuilder and Cricket Communications use Sertifi.

AljexAljex Software introduced Automated Rate Confirmation, a web-based technology that automates critical agreements & routine data exchange between Brokers & Carriers.

“What is the new Automated Rate Confirmation process?” Great question! Here’s a breakdown of the new process:

  • Email sent to Carrier (on behalf of Broker) includes link to confirmation in electronic form
  • Carrier conveniently signs confirmation electronically on computer, tablet, or Smartphone
  • Signed confirmation routed through Sertifi to confirm identity of signer
  • Shipment updated & confirmation automatically uploaded into Aljex document directory
  • Broker receives email notification of completion along with the executed confirmation (PDF)
  • Carrier receives new link that enables access to all information on the confirmation

For more details, check out the latest article published by Fleet Equipment.

Ceva Logistics“Who’s using Aljex’s Automated Rate Confirmation?” Another great question! Ceva Logistics & many other logistics companies automate their rate confirmations using the Sertifi & Aljex integration. Check out Ceva Logistic’s success story here!

“Sertifi is easy to use and immediately added efficiency to our business operations. We’ve reduced the amount of time it takes to get contracts signed by 83%, from 30 minutes to just 5 minutes!” - Jim Quinn, Director of Truckload Brokerage, CEVA Logistics

Interested in eSignature, PCI compliance or both? Register now for our complimentary, 30-minute webinar with Shift4 on Tuesday, November 18 at 11 a.m. PST. Attendees will have the opportunity to hear from the Jefferson Hotel & Keswick Hall & Club in Virginia. Both properties use Sertifi to get agreements signed faster with eSignatures & Shift4’s DOLLARS ON THE NET® to collect credit card payments in a PCI-compliant manner.

Sertifi and Shift4

PCI Compliant Process Sertifi

With the right technology & security policies, you can remove the target for security breaches & theft off your back. Sertifi enables a paperless, PCI-compliant process for collecting sales agreements & customer payments. Offer an easy way for customers to do business with you by allowing them to sign & pay online.

“What does that mean for me?”

You’ll eliminate all credit card authorization forms. Your employees are no longer storing sensitive cardholder data at their desks or responsible for adequate paper shredding. Plus, you’ll enable your customers to sign & pay simultaneously online, greatly increasing customer satisfaction.

Top Threats of NOT Being PCI Compliant:

  • Hefty fines & penalties
  • Destroyed customer relationships
  • Legal costs, settlements & judgments
  • Lost sales
  • Tarnished reputation
  • Depressed share prices for public companies
  • Termination of ability to accept payments
  • And much more

Have questions about eSignatures or PCI compliance?
Contact us at any time. We look forward to helping you securely close business faster.

Sertifi shift4
Our new partnership involves the integration of our electronic signature functionality and Shift4’s DOLLARS ON THE NET® payment gateway. The integrated eSignature and payment solution allows companies to:

  • Collect all customer credit card payments in a PCI-compliant manner
  • Eliminate burdensome credit card authorization forms, secure fax lines and fear of a credit card data breach
  • Offer a convenient way for customers to electronically sign and pay within just a couple of minutes!

Upcoming Webinar – We’re co-hosting an informational webinar with Shift4 on Tuesday, November 18, 2014, at 11 a.m. PST. The 30-minute webinar is complimentary and will include a live demonstration and customer testimonial. Register now while webinar seats are still available.

Customer Testimonial – The Jefferson Hotel in Richmond, Va. and Keswick Hall and Club in Keswick, Va. have selected the integrated solution to automate the contract process and adhere to PCI compliance standards. Walter Zalewski, Director of Information Technology of both hotel properties shared, “To meet the demands of PCI compliance while providing a simple-to-use solution for our guests and staff, we chose to go with Sertifi. Their great customer service and willingness to help us customize down to the individual departments rather than pushing a ‘one size fits all’ solution was another reason for our decision.”

Scary PumpkinGhostly Greetings from your friends at Sertifi. In light of Halloween, we’re sharing our top 5 scary facts about inefficient paper-based processes in the workplace. Which do you think is the scariest?

  1. You’re wasting money! Expenses related to printing, storing & maintaining paper contracts averages to about $2.50 per contract. If you’re sending 1,000 contracts out for signature per month, you’re spending $30,000 per year! That’s money that could be put toward other revenue-generating activities.
  2. Sales employees are inhibited from reaching their maximum potential. We’ve found that by eliminating excessive administration work with an automated contract process, sales people gain an additional 3 hours of selling per month. More selling time equals more revenue! Allow your employees to reach their full potential by using time-saving eSignatures.
  3. You could be closing more deals. You could increase the number of signed contracts returned by using eSignatures. By providing an easier method for customers to sign, you could close between 1 and 3% more deals each year.
  4. Not PCI Compliant? You’re at risk of a credit card data breach. Reduce your PCI liability with our integrated solution for collecting both customer signatures & payments. The cost of a breached record can cost anywhere between $90 and $250. Based on a year’s worth of credit card information, a data breach could cost some companies several hundreds of thousands of dollars per year.
  5. Inconvenienced customers will go elsewhere. Just like your employees, customers don’t want to be burdened by printing, faxing and overnighting annoying paperwork. Offer an easy way for customers to sign & pay while establishing trust that their sensitive information is secure and safe. Use Sertifi to increase repeat business!

Interested in finding out more about our eSignature & PCI compliant payment solution? Contact us today to schedule a one-on-one demo at 1.866.983.8877 or

Chateau-Elan-6We’re packing our bags once again! This Sunday, Sertifi will be at the lovely Chateau Elan in Braselton, GA for the Host User Group conference. We’re excited to meet up with our friends Shift4 Corporation, Digital Alchemy, Newmarket International, Inc., TravelCLICK & PAR Springer Miller (all of which use our solution to close business faster!).

Attendees can stop by our table (#8) for a quick demo of our integrated eSignature & PCI compliant solution. Dour Rae, Sales Director, will be manning our booth & answering attendee questions.

To get more information about us before the show, please visit We look forward to meeting you at the  show!

You came, you saw, you made it rain at the Sertifi booth! Thank you for your interest in our integrated eSignature & PCI compliant payment solution. We enjoyed meeting you at Dreamforce 2014 last week in San Francisco. Now, who’s ready for a one-on-one demo? ;)

Contact us to schedule a demo any time. We’re already looking forward to DF15!

Cendyn Is your sales or catering team using eSignatures to streamline the sales process? Are you PCI compliant when collecting customer credit card payments? If you answered “no” to either of these questions, you don’t want to miss our eSignatures & PCI Payments for Hospitality Webinar presented by Cendyn Arcaneo and Sertifi.

Register now for the 30-minute, complimentary webinar on Wednesday, October 29 at 1 p.m. CST. 

Webinar Agenda (Speakers include Sertifi Co-Founder John Stojka & Cendyn Arcaneo’s Product Development Director Melanie Deyo):

• eSignatures & PCI compliance within hospitality
• LIVE demo
• Attendee Q&A session
• Attendee giveaway

Register now while webinar seats are still available! Hospitality companies utilizing Sertifi for the contract and payment process gain the following benefits:

• Increase proposal conversion ratio
• Receive real-time updates on deals
• Reduce sales closing time
• Eliminate costly paper and paper storage
• Adhere to PCI data security standards
• Enhance customer satisfaction

The Hub uses our integrated eSignature & payment solution to quickly collect signed agreements & payments, closing deals 93% faster! The solution allows the company to securely collect customer deposits in a PCI compliant manner. Details here.

The company was recently featured by American Express in their First Dollar campaign. Watch their inspiring First Dollar Story here!


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